Monday through Friday, from 9am to 5pm EST
Shipping & Delivery:
All Quilted Koala orders are shipped Monday through Friday by UPS, excluding holidays. Deliveries are made Monday through Friday. Saturday deliveries are available where offered by UPS – excluding holidays.
Quilted Koala ships within the Continental US, Hawaii, Alaska and Puerto Rico as well as internationally. We are unable to ship to PO Box or APO/military addresses.
Orders may not ship on the same day that they are placed. Please allow 2-3 business days for an order to be processed before it is shipped. The service days below are in addition to processing time. Orders are not processed/shipped on weekends or national holidays.
We collect personal information when you choose to use certain other features of the Site, such as making purchases, we require you to provide additional information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
How Your Information Is Used:
Certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.
We may also use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
How Your Information is Protected:
Quilted Koala is committed to protecting your personal information. Your credit card number and other personal information is encrypted using secure socket layer (SSL).
How to Return:
We will gladly accept returns of any new, unused non-embellished or non-monogrammed item(s), with original tags still attached, in their original packaging within 7 business days.
Please note that any product ordered with an embellishment or monogram is not returnable.
As the customer you are responsible for cost and method of shipping your return. Please contact us within 7 business days of delivery for a Return For Credit (RFC) number, and ship your item(s) back via a trackable shipping method. Email the return tracking number to firstname.lastname@example.org. An RFC number is required to return your purchase.
Contact us via email@example.com, Monday through Friday, from 9am to 5pm EST. We will email your RFC paperwork to you within one business day or less of receiving your request to return. Enclose the RFC paperwork that we provided via email.
A copy of the RFC paperwork should be included in the shipment. The RFC will be provided over email.
Items must be received within 7 days of your RFC issue date.
Our return address is
C/O Customer Service
1384 Broadway, FL 24
New York, NY 10018
Receiving a refund
We will credit the original form of payment within 7 business days of the receipt of your return.
Please note that all pre-orders will be charged to your credit card at the time of purchase. Shipments will be made on or before the date noted on each item page.Payment, Pricing & PromotionsComing Soon...Viewing OrdersComing Soon...Updating Account InformationComing Soon...