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Customer Service

Contact Information:

E: customerservice@quiltedkoala.com

T: 212-710-0417

 

Shipping & Delivery:

All Quilted Koala orders are shipped Monday through Friday by UPS, excluding holidays. Deliveries are made Monday through Friday.  Saturday deliveries are available where offered by UPS – excluding holidays.

Quilted Koala ships within the Continental US, Hawaii, Alaska and Puerto Rico as well as internationally. We are unable to ship to PO Box or APO/military addresses.

 

Shipping times:
Orders may not ship on the same day that they are placed. Please allow 2 business days for an order to be processed before it is shipped. The service days below are in addition to processing time. Orders are not processed/shipped on weekends or national holidays.

UPS GROUND: up to 6 business days (3-8 business days in total)
UPS 2nd DAY: 2 business days 
UPS NEXT DAY: 1 business day 

Privacy & SecurityQuilted Koala, Ltd.  ("QK") is committed to protecting the privacy of visitors to the Quilted Koala site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site.

 

Information Collected:    

We collect personal information when you choose to use certain other features of the Site, such as making purchases, we require you to provide additional information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.

In addition, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.

 

How Your Information Is Used: 

We will not share or disclose your information to anyone except as described in our Privacy Policy. Your information may be used to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new products or promotional programs, or send you offers or information. 

Certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. In such a circumstance the Transferee would be bound by the terms of this privacy policy.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We may also use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

 

How Your Information is Protected: 

Quilted Koala is committed to protecting your personal information. Your credit card number and other personal information is encrypted using secure socket layer (SSL). 

 

Privacy Policy Changes: 

We reserve the right to change our Privacy Policy for the Site. If changes are made to our Privacy Policy, we will post them here. Your continued use of the
Site indicates your assent to the Privacy Policy as posted.

If you have any questions about this Privacy Policy, please contact us at:

customerservice@quiltedkoala.com

 

How to Return:

We will gladly accept returns of any new, unused non-embellished or non-monogrammed item(s), with original tags still attached, in their original packaging within 7 business days.

Please note that any product ordered with an embellishment or monogram is not returnable.

As the customer you are responsible for cost and method of shipping your return. Please contact us within 7 business days of delivery for a Return For Credit (RFC) number, and ship your item(s) back via a trackable shipping method. Email the return tracking number to customerservice@quiltedkoala.com. An RFC number is required to return your purchase.

Contact us via customerservice@quiltedkoala.com or by calling 212-710-0417, Monday through Friday, from 9am to 5pm EST. We will email your RFC paperwork to you within one business day or less of receiving your request to return. Enclose the RFC paperwork that we provided via email.

A copy of the RFC paperwork should be included in the shipment. The RFC will be provided over email.

Items must be received within 7 days of your RFC issue date.

Our return address is 
Quilted Koala Customer Returns
C/O Taylored Services, LLC
38 Saw Mill Pond Road
Edison, NJ 08817

Receiving a refund

We will credit the original form of payment within 7 business days of the receipt of your return.


Ordering:

Please note that all pre-orders will be charged to your credit card at the time of purchase. Shipments will be made on or before the date noted on each item page.

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